Telecommunication & Computer Service Disruption

Definition

Emergency or disaster situation that disrupts telephone service, central computer services or campus network equipment, facilities or services

Procedure

1. Contact one of the following:
   Telecommunications
   Director of computer services: 785.594.8355
   If telecommunications and/or computer services cannot be reached, call the help desk at 785.594.4544.
   Computer Services
   Director of computer services: 785.594.8355
   Help Desk: 785.594.4544
   If telecommunications or computer services cannot be reached, contact the vice president of information technology: 913.344.8341 or 816.215.9120
2. If applicable, use a telephone away from the area to avoid continued exposure to danger.
   
3. If there is danger to a building or its occupants, call 911 immediately and state your location.
4. Employees, report the situation to your supervisor, director, dean or the vice president of your area, who will report the situation to the appropriate administrators, if needed.
5. The Command Center Team will determine a further plan of action.
6. If approached by the media, please refer them to the public relations director: 785.594.8330. Do not make any other statements. Especially do not say “no comment.” It is okay to tell the media, “I do not have that information right now. Please give me your number and your call will be returned.”