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Help Desk Request

 

Please answer the questions as completely as possible. * indicates a required field.

 

Your role at Baker*: Choose Option Student Faculty Staff

 

Campus*: Choose Option Baldwin City Overland Park Lee's Summit Kansas City Northland Topeka - School of Nursing Topeka - SPGS Wichita Online

 

Last name*:

 

First name*:

 

Middle initial:

 

Student ID number:

 

Email*:

 

Phone*:

 

Secondary phone:

 

Your request is about*: Choose Option Can't remember password Other login problem Internet problem Software problem Hardware problem Service request Other

 

What is the password for? Choose Option Email Portal or Moodle Other

 

Are you able to log in? Choose Option Yes No

 

Please try using this example John Q. Public who was both on July 4, 1973. His username would be johnqpublic@stu.bakeru.edu. His initial password would be set to: jqp070473

 

Are you able to log in? Choose Option Yes No

 

Are you able to log in? Choose Option Yes No

 

Do you know your password? Choose Option Yes No

 

Try this link to reset your password. https://mysmartermind.bakeru.edu/secure/Student/loginstu.aspx?ReturnUrl=%2fsecure%2fstudent%2fstudent.aspx

 

What is the password for? Choose Option Email Portal or Moodle Network login (CampusVue/Vantage, Citrix, Talisma CRM & FR, ImageNow, Astra) Other

 

Are you able to log in? Choose Option Yes No

 

Are you able to log in? Choose Option Yes No

 

Portal: Do you have missing information in the menu selection on the left? Choose Option Yes No

 

Are you using Internet Explorer 8 or Firefox? Choose Option Yes No

 

If you are using IE 9, try this link to roll back to IE 8: http://www.howtogeek.com/howto/29112/revert-back-to-ie-8-from-internet-explorer-9-beta/

 

Did this work? Choose Option Yes No

 

What operating system are you using? Choose Option Windows 7 Windows Vista Windows XP OS x Linux/Unix Mac Other Unknown

 

What browser are you using? Choose Option Internet Explorer Mozilla Firefox Opera Safari Chrome Other Unknown

 

Upload screen shot:

 

What are you having trouble logging into? Choose Option Email Portal or Moodle Something else

 

Who owns the equipment? Choose Option Baker I do

 

What is your building and room number?

 

Upload screen shot:

 

What are you having trouble logging into? Choose Option CampusVue/Vantage Talisma CRM Talisma FR ImageNow Astra

 

What operating system are you using? Choose Option Windows 7 Windows Vista Windows XP OS x Linux/Unix Mac Other Unknown

 

What browser are you using? Choose Option Internet Explorer Mozilla Firefox Opera Safari Chrome Other Unknown

 

What are you having Internet trouble with? Choose Option Wireless Computer Mobile device Gaming device

 

What are you having Internet trouble with? Choose Option Wireless Computer Mobile device Need training Printing problem Admission software Records software Financial aid software Student billing software Business office software MS Office software Requisition software Expense report Payroll & HR software Budge report Other

 

What Type of Mobile Device

 

If other, please describe:

 

What are you having software trouble with? Choose Option Wireless Computer Mobile device Gaming device

 

What are you having software trouble with? Choose Option Computer Phone Printer Copier Fax Network Phone Server Mobile device Need training Printing problem Admission software Records software Financial aid software Student billing software Business office software MS Office software Requisition software Expense report Payroll & HR software Budge report

 

What are you having hardware trouble with? Choose Option Wireless Computer Mobile device Gaming device

 

What are you having hardware trouble with? Choose Option Computer Phone Mobile device Printer Copier Fax Network Server Video/phone conferencin Need training Printing problem Admission software Records software Financial aid software Student billing software Business office software MS Office software Requisition software Expense report Payroll & HR software Budge report Other

 

Did this resolve the problem? Choose Option Yes No

 

Date of request*:

 

Link to webpage with problem:

 

Briefly describe the problem:

 

Briefly describe the problem:

 

Briefly describe the problem: