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  • Baker University is committed to assuring student learning, and developing confident, competent and responsible contributors to society.

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Technology FAQ

1. What kind of technology do I need to take a class?

You need a current computer (see specifications in #2) and access to the Internet to attend online classes at Baker University. Online tech support is provided through the Baker help desk or by calling 785.594.4544.

2. What computer hardware do I need to take a class?

See responses in question 9.

Computer specifications are reviewed and revised annually to accommodate changes in technology. Although every attempt is made to ensure that these specifications satisfy all curricular needs for students completing a college course online, Baker reserves the right to require upgrades in the event of technology changes. Students will be given a 90-day notice before such changes are implemented.

3. What computer software do I need to take a class?

Operating system:

  • Windows 7 or greater. It is strongly recommended that you have administrative rights to the computer used for college online coursework. If you must use a computer over which you do not have administrator rights (such as a library computer or a workplace computer), you may experience difficulties with needed functions, such as installing plug-ins or gaining access to appropriate sites via the Internet.
  • MAC OS 10 or higher is supported, but some applications may require Windows OS. You should be prepared to run the Parallels desktop and a Windows OS if you elect to use a Mac system.
  • We highly suggest you do NOT use a Chromebook or any netbook that uses the Chrome operating system

Productivity tools: Students need access to Microsoft Office products: Word, Excel, Powerpoint, and so on. These tools are used extensively in the program. Mac users can use appropriate counterparts to these tools but must be prepared to save them in a file format readable in a Microsoft environment.

Internet access: ISP account for Internet access and email address (See more on Internet connectivity specifications below.)

Java-enabled browser:

  • Windows: Internet Explorer 7.0 or higher. Free download available at Internet Explorer
  • Windows: Mozilla Firefox 3.x or higher. Free download available at Mozilla
  • MAC: Mozilla Firefox 3.x or higher. Free download available at Mozilla

NOTE: The AOL, Opera and Safari browsers are NOT currently supported for online coursework. You may use AOL for your ISP, but should use either Internet Explorer or Mozilla Firefox with the versions listed above for a browser. Chrome browsers are not reliable in use with our course software.

4. What plug-ins will I need to access the resources in my course?

All plug-ins needed to participate in online coursework are available free of charge. Review the list of plug-ins below and install them before beginning your course. 

Additional plug-ins and downloads may be required for a specific course. The courses will include information for obtaining and installing the appropriate plug-ins.

5. What kind of security do I need?

The ease and convenience of online education brings with it the need to ensure that our computers do not become targets for unwanted and often malicious attacks and intrusions by computer viruses and hackers. To prevent this, we recommend using an antivirus package and a corporate or personal firewall. Your computer is subject to virus attack whether you are surfing the Internet or getting information from CDs or a network. Email attachments are particularly vulnerable. 

Symantec AntiVirus will be provided free of charge. After you are admitted and enrolled and have created a student portal account you will be able to select a link that will download a current version of Symantec AntiVirus. Symantec AntiVirus is one of the most popular and effective antivirus programs on the market. This product offers the security of automatic protection against viruses, malicious ActiveX controls and Java applets and other dangerous code. This program also offers automatic retrieval of new antivirus definitions for updating. Because an antivirus program is no better than its virus definitions, virus definitions should be updated regularly, preferably weekly.

Personal firewalls are another means to protect your computer from malicious activity when you are connected to the Internet. Windows comes with a built-in personal firewall. It is recommended that you enable the Windows Internet Connection Firewall and learn how to use this application to protect your computer and network by limiting or preventing access to this computer from the Internet. The help desk can help you enable this firewall. Call 785.594-4544 or submit an online Help Desk request for assistance. Baker IT staff can guide students to solutions for their software and hardware issues, but Baker IT will not physically work on a student's personal device. Students should contact a local IT service company for resolution.

Windows Defender is free downloadable software to help defend your computer from junk email, spam and unwanted downloaded attachments. We suggest you use this software.

6. How can I get Internet access?

Internet access is required to participate in online components of your college courses at Baker. An Internet service provider (ISP) will provide you with the software and access necessary to use the Internet in order of preference:

  • 56K dial-up connection: Many course components will have suboptimal performance when accessed through a 56K dial-up connection.
  • Satellite and/or wireless Internet connection: Satellite and wireless connections are not recommended. Performance may be suboptimal due to latency and signal instability.

If AOL is your ISP, you must use the Internet Explorer or Firefox browser, rather than the default AOL browser, to complete coursework in a college course online. Simply launch the appropriate browser after logging into your AOL account.

If you connect to the Internet through your company, you may need to ensure that appropriate plug-ins and access rights are available to you. Check with your IT department to ensure that you may access course materials from your company's network.

7. What email account should I use?

We provide all students an email address that we require you to use. This will prevent issues with spam blockers and other problems that may prevent you from receiving email from your instructors. It will also enable you to participate in special student offers that are available only to students with a ".edu" email address.

8. What should I do if I need assistive technologies?

Students who need assistive technologies will have different computer and technology requirements. Please check with your academic advisor to determine the requirements for the specific technologies needed to support your coursework.

9. What if I am purchasing a new computer system?

If you are purchasing a new computer system, the following are recommended by Baker University. These specifications may provide you with a guideline for configuring your new system.

Windows-Based System | Desktop

  • Operating system - Windows 7 Home Premium, Professional, or Ultimate Edition with current security patches and updates
  • Current Anti-virus program (e.g. Mcafee, Norton, AVG, etc.). If bought more than 3 years ago, it isn't current.
  • Antivirus program must have current virus definitions
  • Processor - 2.66Ghz Core 2 or better
  • Memory - 4GB RAM or better
  • Hard drive - 80GB or better
  • Optical drive - 16X DVD+/-RW drive
  • Video/graphics - Integrated NIC and sound card or better
  • Network card
  • Keyboard
  • Mouse
  • Monitor
  • Webcam – either built in or use USB plug in webcam
  • Microphone – USB plug in microphone for conferencing or presentation creation
  • High-speed Internet access
  • Microsoft Internet Explorer 8.0 or Firefox 3.x
  • Administrative access to the computer (to have the ability to install course-specific software or reach certain links)

  • Microsoft Office 2007 or 2010 with Access, Microsoft Project, & PH Stat plugin for Excel

Windows-Based System | Laptop

  • Operating system - Windows 7 Home Premium, Professional, or Ultimate Edition with current security patches and updates
  • Current anti-virus program (e.g. Mcafee, Norton, AVG, etc.). If bought more than 3 years ago, it isn't current.
  • Antivirus program must have current virus definitions.
  • Processor – 2.53 GHz Core 2 Duo processor or better
  • Memory – 4 GB RAM or better
  • Hard drive - 80GB or better
  • Optical drive - 16X DVD+/-RW drive
  • Video graphics – Integrated NIC and sound card or better
  • Wireless LAN built in
  • High-speed Internet access
  • Webcam – either built in or use USB plug in webcam
  • Microphone – USB plug in microphone for conferencing or presentation creation
  • Microsoft Internet Explorer 7.0 or Firefox 3.0.x
  • Administrative access to the computer (in order to have the ability to install course-specific software or reach certain links)
  • Microsoft Office 2007 or 2010 with Access, Microsoft Project, & PH Stat plugin for Excel

Apple-Based System

  • Operating system – OS 10.4 or better
  • Current Anti-virus program (e.g. Mcafee, Norton, AVG, etc.). If bought more than 3 years ago, it isn't current.
  • Antivirus program must have current virus definitions
  • Processor - Intel® Core 2 Duo 1.86Ghz or better
  • Memory - 2 GB RAM or better
  • Hard drive - 80GB or better
  • Optical drive - 16X DVD+/-RW drive
  • High-speed Internet access
  • Webcam – either built in or use USB plug in webcam
  • Microphone – USB plug in microphone for conferencing or presentation creation
  • Safari Browser 5.0
  • Administrative access to the computer (in order to have the ability to install course-specific software or reach certain links)
  • Microsoft Office 2007 or 2010 with Access, Microsoft Project, & PH Stat plugin for Excel

**Apple/Mac users must be able to access a PC because some course textbooks have supplemental CDs/DVDs that WILL NOT work on or install to Apple computers.

**We highly recommend you do NOT use a Chromebook or netbook device.

10. How do I contact Baker University for technical support?

  • By phone at 785.594.4544
  • Online Help Desk request
  • This email address is being protected from spambots. You need JavaScript enabled to view it.

11. What should I do if I have the wrong login information? 

You can call 785.594.4544 or submit an online Help Desk request for assistance.

12. What should I do if I can't remember my login name and password?

You can call 785.594.4544 or submit an online Help Desk request for assistance.