Complaint & Grievance Procedures

Should the institution not be able to resolve the student complaint, the student has the right to contact the state of Kansas and its appropriate agency to determine the course of action. Complaints can be filed with the following agencies in Kansas:

• Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate state board (e.g., state boards of health, state board of education, and so on) within the Kansas state government and shall be reviewed and handled by that licensing board (www.kansas.gov and then search for the appropriate division).
• Complaints related to state consumer protection laws (i.e., laws related to fraud or false advertising) shall be referred to the Consumer Protection Division in the office of the Kansas attorney general and shall be reviewed and handled by that unit (http://ag.ks.gov/consumer-protection).

Process if a mutually agreeable resolution cannot be reached at the institutional level, the student or prospective student may proceed with the MDHE’s formal complaint process. The complaint must be submitted in writing, using a complaint form provided by the MDHE. It may be mailed or faxed to the department and should include any other supporting documentation. The MDHE will acknowledge receipt of the complaint, either in writing or by email. Such acknowledgment, however, will not constitute a determination that the complaint addresses a law applicable to the institution or otherwise is a complaint covered by the policy. If there is no indication that institutional remedies have been exhausted, the complaint will be returned for that purpose.

CBHE Policy on Complaint Resolution

Students taking online classes from Baker University and who reside outside of the state of Kansas should follow the following grievance and complaint procedures.

Students who have concerns regarding an instructor or their academic program should contact Baker University’s Academic Advising staff at (913) 491-4432

Students wishing to appeal a grade in a course must follow the following procedures:

1. Students must attempt to resolve grievances involving grades with the individual instructor.
2. If the grievance is not resolved, the student may request a Grade Protest form and directions concerning the grade protest process from an academic advisor.
3. The Grade Protest forms must be received by the SPGS/GSOE Student Grievance (SG) Committee Chair within 90 days of the last date of the protested course.
4. The SPGS/GSOE Committee Chair forwards the student’s completed Grade Protest form and possible accompanying papers to the instructor. The instructor must respond in writing within the deadline assigned by the SG Committee Chair.
5. The student is provided a copy of the completed instructor response form. Once the student receives this notification, he/she has 30 days to request in writing, giving specific rationale for the review, that the case be reviewed by the appropriate SG Committee. This request is directed to the SPGS/GSOE Committee Chair.
6. All the written documents submitted by the student and faculty member with relevance to the case are reviewed by the appropriate SG Committee.

Students with non-academic concerns should follow these grievance procedures.

Students with unresolved concerns regarding courses and programs authorized through the State Authorization Reciprocal Agreement (SARA) can download a Kansas Board of Regents SARA complaint form and follow the directions for submission.

Allegations regarding noncompliance with accreditation standards, policies, and procedures may be made to HLC, 230 South LaSalle Street, Suite 7-500, Chicago, IL 60604. (The commission’s complaint policy and procedure and the complaint form may be found on their website, https://www.hlcommission.org/HLC-Institutions/complaints.html)