Parmenter Hall

Student Complaint Process


Concerns and complaints about any function of the university are ordinarily handled through the normal administrative chain. In accordance with the Higher Learning Commission Policy FDCR.A.10.030, Baker University has established a student complaint process.

Steps for Initiating a Student Complaint

When a student encounters a problem on campus or feels they have been treated unfairly, the student should first try to resolve the issue informally with the faculty member, staff member, or department directly involved. Many issues can be resolved by making an appointment with a faculty or staff member and calmly and honestly communicating the concerns.

  1. If the informal resolution is unsuccessful or the student is unable to initiate an informal resolution, the student may choose to use one of the established processes for filing a complaint or pursuing an appeal.
  2. If a student is not satisfied after working informally or through an established process to resolve the concern, and resolution has not been achieved through one of the processes listed above, the student may file a formal student complaint. A formal student complaint is defined as follows:
    • An issue that is not resolved or resolved satisfactorily through routine channels
    • A nonroutine issue

A formal student complaint must contain the following elements:

    • Identity attributed (not anonymous)
    • Actionable with an explicit call for action
    • Arising from any area on campus
    • Timely
    • Formalized by submitting the student complaint form